If the Skype mobile app isn’t working on your Android device, you want to ensure that you have the latest version installed on your device. In some cases, the app won’t work at all. Running an outdated or buggy version of an app on your Android smartphone could cause some of the app’s functionality not to work. Launch the Android Settings menu and navigate to Apps & notifications’ > App info > Skype > Storage & cache and tap the Clear Cache option. That would not clear the app data (passwords, saved files, etc.) but will only refresh the app. Clearing these temporary files (also called App Cache) could help get things back in order. The amount of (redundant) temporary files the Skype app has built-up over time could also cause it not to work.

Now, relaunch the app and check if it now works. To do this, launch your phone’s Settings menu and navigate to ‘Apps & notifications’ > App info > Skype and tap the Force Stop icon.

Force Stop SkypeĬompletely killing off Skype could help fix any issue preventing the app from opening or working properly.

Launch Skype when your phone’s back up and see if it now works fine. Hold down the power button and select Restart. Restart PhoneĪ simple action as restarting your smartphone could fix any issue with your device or its app. If it’s just Skype, try other troubleshooting methods below.

You could also try to use another app with the Wi-Fi to see whether the issue is peculiar to Skype alone or system-wide. If Skype works with mobile data and not with Wi-Fi, you should check that your router is indeed transmitting data. If Skype (and perhaps other apps) only works on Wi-Fi, you should check out this guide to learn how to get it to work with mobile data. What internet connectivity option is your device hooked to? Are you connected to the internet via mobile data or a Wi-Fi network? You should try to switch from one network connectivity option to another.

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